How Does An 0800 Number Work?
Key Points:
1) You do NOT need to install any new phone lines
2) You do not need to change your existing phone numbers
3) Your customers cannot track where their calls are being diverted
4) Calls can be re-diverted to a different "target number"
anytime free of charge
5) You are posted a fully itemised statement each month so you can track
the effectiveness of your advertising, showing each individual call
cost, duration and overall call volume. You can also check your call
statistics live online in your own password protected account.
The details:
When you order your 0800 freephone number, you nominate
a "target" number. This is the number to which all calls to
your 0800 number will be diverted.
Your "target" number can be a landline number,
a mobile number or even an international phone number. For instance
if you operate your business from Spain then you can still publish your
0800 number in the UK and receive your calls in Spain.
When a customer calls your 0800 number, they are instantly
diverted to your chosen target number. You still get Caller Line Identity
(BT 1471) so you can keep track of the number they are calling you from.
It does not matter where the incoming calls come
from - eg. mobile, overseas etc., you just get charged the standard
incoming call rate.
One cost saving tip: If you are going to be using your
0800 number on printed media, you do not need a "memorable"
number - the fact that you have an 0800 number is enough to encourage
customers to phone you before they phone your competitors.
If you are running a TV or Radio campaign, then check
out our Gold Numbers
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