Ability Multimedia

 

DIANNE M. BENGTSON

Professional Abilities

WRITING

  • Copywriting
  • Whitepapers
  • Technical Writing
  • Visio Diagrams
  • Powerpoint Presentations

SEARCH

  • Online Advertising & Marketing
  • Search Engine Optimization (SEO)
  • Pay-Per-Click Management

MANAGEMENT

  • Project Management
  • Account Management
  • Outsourcing/Offshoring
  • MS Project
  • Databases (SQL Server, Access)
  • Office Suite (Advanced Excel and Visio)

TECHNICAL

  • IT Pro (Enterprise Networking)
  • QFE/Release Management
  • Cloud/Web
  • Globalization/Localization

TOOLS

  • RoboHelp
  • DocStudio
  • Expression Web
  • Dreamweaver
  • Product Studio
  • Source Depot
  • Visual Studio

OPERATING SYSTEMS

  • Windows Vista, XP
  • Windows Sever 2003

Experience

Aquent
Technical Writer
2008 - 2009

Product: Windows Server 2008 Terminal Services

Organized technical content for Terminal Services planning and deployment guide. Wrote technical content for terminal server and license server.


Ability Multimedia
Partner
Online Marketing, Website Content
2006 - 2009
Seattle, WA

Started up Ability Multimedia to provide full service Web solutions and custom Web design for small and mid-sized businesses. Created and instituted a process for deriving customer?s requirements. Designed Websites to specifications. Authored proposals. Managed projects and resources, including subcontractors and external vendors. Designed and built complex sites, integrated ecommerce capabilities and developed marketing content for clients. Created and implemented online marketing strategies tailored to the business model and goals of clients. Managed all aspects of Ability Multimedia business, including marketing strategies, sales, budget, receivables, payments and taxes.



Aquent
Technical Writer
2006 - 2008

Products: SmartDash Status Tracker, Configuration Manager 2007, Commerce Server 2007

Reworked technical content for Commerce Server Deployment Guide. Wrote Business User F1 Help. Updated Migration Guide. Diagrammed Configuration Manager feature processes in Visio for troubleshooting guide. Wrote Powerpoint training for status tracking tool.



Microsoft Corp
Software Test Engineer
2000 - 2005

Products: Content Management Server 2005, Microsoft Solutions for Internet Business (MSIB 2.1, 2.0, 1.0), Commerce Server 2002, 2000

Tested and revised Prescriptive Architecture Guides while building out enterprise (24 server), base (4 server) and single server deployments for functionality, high availability, and fault tolerance. Developed strategies and built teams to carry out world readiness effort on various projects. Acted as liaison between International Subsidiary testers and product teams. Quick Fix Engineering (QFE) test driver, Platform Validation owner and Service Pack tester.

Wrote Microsoft Solutions for Internet Business 1.0 Localization Whitepaper



Volt Computer Services
Software Test Engineer
1997 - 2000

Products: Commerce Server 2000, Site Server 3.0

Planned and executed testing of Business Desk Advertising UI and related site functionality covering usability, functionality, globalization, localization, accessibility, scalability, performance, and security.



Education

BA, MA Candidate Anthropology, Education minor
University of Alaska Fairbanks, Fairbanks, Alaska

Recent classes in Project Management, Advertising, Excel and Access


Professional Organizations

Portfolio

PAID SEARCH CLIENTS
Kaltman Creations, LLC
www.kaltmancreationsllc.com

Nuts About Nets
www.nutsaboutnets.com

Quality Parts and Service
www.engineserviceinc.com


WEBSITE CONTENT
TravelFlex Russian Visa Services
Web pages describing multi-part process for obtaining passports through a passport courier service. New Passport Page

Noteproject (service has been discontinued)
Noteproject.com


WEB PRESENCE Ability Multimedia Blog
Wordpress blog.
AbilityMultimedia.com/wp

Personal Website
TheTravelJournal.net

Review
Yelp. Com - Coho Café Review

TECHNICAL WRITING
How to Configure Encryption Keys for Profiles System
Data Complex Process in Commerce Server 2007 - Product Documentation
Online Help Article

High Level Network Diagram for the Enterprise Deployment
Diagram

Changing Between Campaign Goaling and Advertising Item Goaling
Commerce Server 2000 - Product Documentation
User Scenario

ADVERTISING
Pay Per Click Website
www.AbilityM-PPC.com