Digital Campaign Implementation: How To Execute Campaigns Smoothly?

Ok, you have used all the extensive analysis, you have used all planning tools to target your audience and you are set for implementation. That’s just half the battle won. If the planned campaign does not result into a proper execution, it will lead you down the misleading analysis and hence, suboptimal or wrong action points.  Here are the few things which can help you with an effective campaign.

  1. Minimize the time in setting up a campaign:
    1. Creative: If you are not a client, you will agree with me that creative remain the most painful part of making a campaign live. Make sure creative are ready as soon as possible. Most of the times, banners are made once the media plan is finalized. You can minimize this delay by having the static frames of the banners ready along with traditional creative.  Next important step is to know who is going to do the creative.  Most of the traditional ad agencies may not be fully equipped with expertise to create flash banners. If creative concepts (static frames) are being provided by the ad agency and the banner is being done by the specialist agency, make sure to have at least one meeting with all of them together to have a workable deadline, if not ideal. If you want to use multiple creative throughout the campaign, convening a meeting is all the more important.
    2. Creative Testing: Once the creative are ready, they go to publishers for a ‘Quality Check’ or ‘QC’. QC time may vary from international vendors to domestic vendors. If creative fail QC, there would be time involved in rectifying the banners. So, keep a buffer of maximum a day for testing (assuming creative vendor has a good turnaround time). If you are doing an Innovation, keep maximum 2 days for testing & revisions. Losing a slot for your innovation may mean choosing the next available date which may or may not be feasible from campaign point of view.
    3. If you are using third party ad serving, keep an additional day for the campaign setup.

Above things will ensure that you will be live on all the websites as per your schedule. This in turn will ensure a desired campaign life.

  1. Optimizing the campaign:

Once your campaign goes live, it’s time to optimize the campaign.  But before you start optimizing, make sure you have given enough time for campaign to pick up. Don’t rush into it. The same applies to post optimization steps. There are two kinds of optimizations:

  • Creative Optimization: You can choose between sequential showing of banners and rotating the creative evenly. Stick to whatever works best for you.
  • Media Optimization: This requires changing/shifting media properties if they fail to pick up after applying all the optimization steps. This would be as per your defined benchmarks. Most commonly used optimization steps are:
    • Changing the Frequency of the campaign.
    • Changing (adding/replacing) the position of the media unit with a new one.
    • Fixing the creative for certain duration.
    • Shift monies from a poor performing website to a better performing site.
  • Changing the ad copies & keywords
  • Website Optimizations: Changing the landing pages ( high bandwidth to low bandwidth, reducing the number of steps to the desired action, from flash to non-flash)

 

  1. Evaluating the campaign:

Once the campaign is over, make sure you not only get a final report but a concrete analysis as well. Remember, reporting is different from analysis.

 

For performance campaigns, check to see if the goals have been met, where the campaign lacked, which site over performed/underperformed, where you left the users if they dint covert, what the ideal path to purchase was, what was the exposure to conversion frequency, cost per lead etc.

 

For a brand campaign, you can measure the following:

  • Most common metrics: Click Through Rate, eCPM, Unique Users, Cost Per Unique Users, Banners Expansion rates, Dwell time etc
  • Additional metrics:
    • Bounce rate: Check how the paid media traffic compares with the site average. This ensures you to see if traffic driven was quality traffic.
    • Time spent: You can compare to see time spent by paid media traffic vis a vis other traffic sources.
    • New Users: This metric allows you to see whether paid media campaign drove more new users or returning users.

This guide may not be exhaustive but can help you gives a head up on the most common issued faced while executing a campaign.

Frequently Asked (read Annoying) Questions (FAQS) in Digital Media Planning – Series 1

Q1.  I am not able to see my banner? I tried refreshing the page too.

I am sure every digital planner has faced this question at least once. I want to put this possible reason for it in black & white for all clients who don’t understand the reason behind it and for everyone else who needs a ready made answer for the same.

Here are the some of the possible reasons (when you buy on CPM):

  1. You might not have bought sufficient no. of impressions as compared to what the selected site delivers and what other brands might have bought. This happens usually when there is a budget constraint & clients still insist on buying high traffic sites with choosing some presence versus no presence.
  2. Impressions might have been spread thinly over a longer duration making your SOV (per day basis) too low.
  3. Check the frequency cap in case you are trying to see the banner again.
  4. In case you are running on an Ad Network, it’s difficult to control where and when your ad would appear.
  5. Try clearing your Cache (CTRL+F5).
  6. Check if there is a road block or a fixed buy running for that particular day by another advertiser.

If all the above things are in order, do check if your campaign is really live. This question really ranks high of annoyance, especially when you have made the presentation and secured the media approval.

Q2. What is our SOV on digital?

For CPM Deals:

This question is result of too much traditional media (TV & Radio) exposure for clients. In offline media, inventory is limited. You have content and in between you have Free Commercial Time or FCT. This FCT is available to brands. So out of 24 hours, only X time is allocated for commercials, which is limited. Demand is more than Supply. Hence, SOV becomes a good measure of presence. Compare this to online media. Most of the cases, Supply is usually greater than demand, especially for high traffic sites.

Website

Daily Possible Home Page Impressions

Bought Impression By Brand On Home Page

Duration

Day Wise Impressions

SOV%

Cost With CPM (150)

Yahoo.co.in

                 8,000,000                   6,000,000  30 Days

(6,000,000/30)= 2,00,000

(2,00,000/8,000,000) = 2.5%

9,00,000

Refer to the above dummy plan. Due to budget constraints, you are able to buy only certain amount of impressions only on a particular site.  Unless you have sufficient bought inventory on Yahoo, given the duration of the campaign, SOV will be very low.  Here, the planning tradeoff is whether to consolidate on yahoo (high traffic) buy leaving out on similar sites or choose relatively lower sites than Yahoo to improve the visibility.

Key take out: In case of impression buy (CPM), unless you have enough monies, SOV should be avoided. If your client wants visibility, look for Fixed Properties.

Q3: If someone is searching for competitor’s brand, why show him our brand ad?

Simply, because there is an opportunity to be present while the user is evaluating other options. You have the chance to influence him to get to your brand.

Q4: Let’s plan for 4% CTR.

It’s difficult to plan on CTR’s simply because it’s is difficult to ascertain users mind.

CTR(f)= Media Selection + Creative Treatment + Brand Proposition.  Different people will respond to brand differently. It is possible to change media selection & creative to optimize the campaign but it is not possible to plan on CTRs.

What’s your favorite question, huh?

Digital Marketing Question Series: Is SOV based on Impressions or on Unique Users?

Hi Friends. Very recently I came across some interesting questions which required knowledge of offline or Traditional media as well as Digital media. One example being, will priciple of Optimal Frequency hold good for a campaign(digital) wherein the Objective is SOV? I had put this question on my Facebook and few of my friends in the industry replied to my question. I am thankful to them for putting forward their interesting views. Following is the discussion that happened on my Facebook. Hope you will find it intriguing & useful. Do shoot your feedback/queries/questions.

Question Was: Is SOV based on Impressions or on Unique Users?

Ajay Gupte                                                                                    

Impressions. SOV (share of voice) is the share of the noise made and not share of the users reached.

 MP Singh

Is it possible in traditional space to figure out how many unique users can be reached at an SOV of, let’s say, 30%?

 Bharat Wadhwa

I think it’s important to know SOV in UU as well because you may not want to show your ad again and again to same individual. MP it depends on your goal what do you want to achieve.

MP

@bharat: need more explanation on your last line? 

Ajay Gupte:

@MP. No… The 30% SOV can only tell you the number of impressions generated.. That is if you know the total impressions generated by the competitive set… Once you have the number of impressions, you can find out UU if you know the average number of times (AOTS/Avg.Freq.) the ad has been seen. Impressions/Freq=UU

 MP:

@ajay sir: In online, Freq is under my control. So I can figure out optimum noise I need to make based on UUs.
Also, I was wondering if “Optimum Frequency” principle holds good when objective is SOV?

Ajay Gupte:

@MP: See SOV is dependent on 2 things

The noise you make and the noise everyone else in the category makes. Noise is equal to GRP or Impressions

GRP is nothing but impressions expressed in percentage terms of the size of the Target audience.  An SOV target is based on how much you believe you should be heard in relation to your competition.  Therefore in real terms you are not talking UU here. Here u are more concerned that your impressions are more than that of competition of course you will optimize these impressions of yours in a way that you get optimal UU (reach) and Frequency.

So therefore take an example your category is doing 10 million impressions a month. You want to have at least 50% SOV. so you need 5 million impressions.  Now suppose your target audience is 5 million people.  You may now say that i will achieve 5 million impressions by getting everyone to see the ad once. So you fix the max number of impressions at 1 and keep waiting till the 5 million UU is achieved. Alternatively you can say that the max no. of times the ad should be seen is 5 and you keep serving till approx 1 million UU is achieved.

 

So Whats Your Take?

What Idiot Box Can’t Do For Commercials But Online Can?

This paper looks at exploring digital medium for the same commercials we see on TV.  Video is the hottest new format for online advertising. Thanks to emphasize on infrastructural development, no of high speed connections are increasing day by day. According to TRAI, no of people of using broadband connections were 5.65 million by end of JAN 09. TRAI defines a broadband connection a connection with a minimum speed of 256Kbps. This makes consumption of online video rather easy. That’s why the consumption of online videos has consistently going up. That’s why YouTube is such a success today.  Following table shows the last year video views and expected video views in this year.

  

 

 

Content Category

 

Views Per Year 2008

 

Views Per Year 2009

 

User Generated Video Content

 

2000 Million

 

5000 Million

 

Premium Branded Video Content

 

1200 Million

 

3300 Million

 

Non Premium Branded Video Content

 

600 Million

 

1000 Million

 

Total VIEWS

 

3800 Million

 

9300 Million

Source: Vdopia*

 

I have put a all possible points of comparison for everyone’s reference. And here is what they look like.

 

 

Comparison Between Commercial On TV Vs Commercial On Online Medium

 

 

Parameter

 

TV

 

Online

 

Reach

 

High Reach.

Moderate Reach but increasing steadily. Currently 40 Million people.

 

 

Frequency

 

Can’t be defined with before the start of a campaign with precision. Frequency is generally an average frequency.

 

 

Can be defined with precision before the start of the campaign. Frequency is highly controllable here.

 

Assurance of Ad Exposure

 

 

Audience may or may not see the ad.

 

 

Exposure is guaranteed.

 

 

Targeting

 

Channel mix is chosen with higher affinity of user with the channel but spill over can’t be completely ruled out.

 

 

Demographic targeting possible which ensures zero spillover.

Audience Involvement

Passive

Active

 

Scope Of Innovation

 

High with higher cost but zero interactivity.

 

High with relatively lower cost with high scope of Interactivity.

 

 

Primetime Concept

 

Cost for running commercials varies with Prime Time & Non-Prime Time.

 

 

There is no such concept of Prime Time. Internet is always prime time.

 

Who’s Watching Your Commercial

 

 

Your TG or your TG with the family. Thus, spill over.

 

Consumption is individualistic.

 

 

 

 

How Are Advertiser’s Charged

 

You get charged on no of spots you run irrespective of who saw & who didn’t see your ad.

 

Online give throw up an ad only when you request a webpage. Hence, more accountable. Online give you an option wherein you pay only when user sees your ad 100%. You don’t pay anything if someone leaves your ad in between.

 

 

These are some of the quantitative differences between the two mediums. There are qualitative differences also like most of the young working professional are in office most of their time. Hence makes complete sense to run your commercial on online medium.

 

Though this comparison is not to de-sell or to sell any medium, the purpose of this comparison is to throw some light on advantages on each medium to achieve the client’s objectives. With the growth of Internet, media fragmentation, slower rate of growth of TV(if not stagnation) and changing media consumption patterns of people, advantages of internet cant be ignored even though it’s might not be able to offer reach(in Indian scenario) as compared to TV.

How To Evaluate Ad Networks?

 

I think the concept of Long Tail has taken off rather well. Every month I happen to meet at least one new Ad Network.  Every time I have only one question for every ad network: What makes you different from existing ad networks.  Every time I get the same answer: We have more no of sites than the competition, better quality of sites, we can do Retargeting, Behavioural Targeting (which probably every ad network can do) etc. But the sad part is they don’t have the data to substantiate this claim. I have been asked many a times as to how to evaluate ad network. With my experience, I have tried to answer this question.

But before we answer the question, let’s understand how ad networks work on various Online Buying Models.

Ad Networks, by definition, are aggregator of thousands of sites which otherwise are very difficult to get hold of. They put sites according to their content. So, a site with financial and business content will be put under Business & Finance genre and so on. They are important from a digital media planning perspective. Ad networks help us reach out to these sites at much cheaper cost. Usually, ad networks are used for performance (ROI) reasons.

CPM Model:  Advertisers have the option of doing Impression buy on ad networks.  

Evaluation Point: Generally used when Premium Sites (let’s say CNBC, Wall Street Journal etc) are to be taken at rather cheaper cost. These sites are otherwise very expensive. Make sure the sites you are selecting under any genre are not available with any other ad network.  Never use two ad networks with same genres. Possibility is that you are wasting your money because chances of duplication are very high. Sites tend to sell ad space to different networks (depending on no of ad spots available on the page) on the same page. Bottom-line is: FOCUSED SITES @ MINIMUM COST.

Here is the one example of what can happen if you do CPM buy. Two banners on the same page.

 

 

 

 

 

 

Networks Using Ad Placements

Networks Using Ad Placements

 

 

CPC Model: Advertisers have the option of doing ROI buys on Ad Networks by paying for per click. It’s the most commonly used buying model.

Evaluation Point: To test the true potential of a network viz-a-viz other network, check how many clicks a network within a particular genre can deliver within a stipulated time frame and at what cost.  Don’t test network with, let’s say, 10000 clicks a week. Am sure every network can achieve it.  Test a network like 100000 clicks within a week @ lowest imaginable cost. Then you will get the true worth of a network. Bottom-line is: MAXIMUM CLICKS @ MINIMUM COST.

CPA Model: Another popular model to do ROI buy is to pay for per action (Lead, Registration, Acquisition etc).

Evaluation Point: Almost everything that applies to CPC Model evaluation, applies to CPA model too. Couple of additional important things that one can look at are Click To Lead (CTL) Ratio and the quality of leads. Bottom-line: MAXIMUM LEADS @ MINIMUM COST.

I hope this would a useful read for anyone looking to read about ad networks. Do comment for more discussion on the topic.

 

 

 

 

 

Digital Branding Blunder…

starlight1.jpg

I was just browsing on internet that I came across Idea Rocks India digital campaign. Just out of curiosity, I clicked the banner. I really liked the thought of FIRST ONLINE SINGING CONTEST, per se. But the execution of campaign has killed the essence of the concept. An idea is as good as its execution. IDEA forgot this. According to me, there are several implementational flaws in the campaign which flout both Digital & Branding Rules.

IRI is a big property that can be leveraged for a long time in taking this brand forward. Not having its own website, is the first basic fundamental mistake. Second, putting your brand as a microsite on MSN(or any other site) is the second mistake. Idea must have saved money and effort in doing this, but they have done a wrong thing to the brand. Redirecting users to this temporary site would mean losing out on an opportunity to engage the pre-qualified users in better way on the brand site(IRI), which is missing in this case. In an era where brands are trying hard to create communities/be part of communities, IDEA so far has kept users apart from making one such community. All thanks to the digital strategy.

What would happen to the site once the campaign is over? The digital agency is more at fault than the brand. Digital Specialists are not supposed to do these stupid mistakes. MSN does not provide any number on Impressions burnt etc. So measuring the performance in its entirety might be a big problem.

Wat saddened me the most was to see Microsoft promoting their “SILVERLIGHT” product at the expense of brand’s money.

Digital can give brand the leverage which no other medium can offer. Digital strategy should be conceived  considering the overall brand strategy. Any communication effort should add to the brand, not take it away from the brand.
How much this campaign would help the brand, I have my own reservations.

But the good news for the brand is that all is not lost yet. They can still retrieve themselves. But would take a lot of strategic thinking which has so far been missing. It would surely take an idea to change IDEA’s life now.

Mobile Search: Is it a next big thing?

A week ago, I came across an interesting article on Mobile Search. It prompted me to explore this topic a little further and put it up on my blog for further discussion. Mobile search probably is the next significant value creation opportunities for mobile operators around the world. According to Mobile Marketing Association, nearly 2 billion global mobile devices users are poised to use it as a primary means of accessing information. Now let’s look at how Mobile Search differs from Internet (read PC) Search

  • Mobile devices are always on and always available.
  • Call completion can directly connect you with marketers.
  • Mobile search is coupled with immediate purchase intention.
  • PCs come with big screen which can show multiple search results with lot more detailed information as compared to small screen of a Mobile.
  • PCs have large and much comfortable pointing tools like mouse, touchpad as compared to a mobile device which usually has a compact keypad.

Internet search will always cover broad category searches than mobile. I think mobile search will be useful in finding out VAS services like wallpapers, ring tones etc and Mobile search will be very handy when it comes to local search e.g. finding information about local addresses, and local restaurants etc while traveling will be a huge plus for mobile search.  But mobile has a solid advantage over internet which is personal Now what does this mean? This means more relevant results pertaining to their user’s demographics, behaviour patterns and personal interests. Am sure this would more opportunities for operators to make money. I don’t know how exactly they would leverage this. Another thing that I wanted to explore is the difference in the role of Mobile Search and Internet (PC) Search in Purchase Cycle. Though there is no quantifiable proof to it, but I still feel that mobile search is more likely to result in immediate action (enquiry/sale) than internet search. Probability of users searching for brand related keywords might be higher than generic ones. Also, we might see some new metrics in case of Mobile Search in addition to PPC. Mobile Search might see performance driven metric. Mobile search is still very new especially in India. But with more no of people using mobile internet than pc in India, it presents various opportunities to marketers, operators and surely for mobile users.