| Vendor |
FrontRange Voice |
| Solution Type |
| Company Logo |
 |
| SaaS |
No |
| Software (On-premise) |
Yes |
| Multichannel Support |
| Email |
Yes |
| Fax |
Yes |
| SMS |
No |
| Voice |
Yes |
| Web Chat |
Yes |
| Call Center Features |
| Automatic Call Distributor (ACD) |
|
| Computer Telephony Integration (CTI) |
Yes |
| CRM Integration |
Yes |
| Integrated Voice Response (IVR) |
Yes |
| Knowledgebase |
Yes |
| Predictive Dialer |
No |
| Call Center Management Tools |
| Agent Management |
Yes |
| Call Monitoring |
Yes |
| Call Recording |
Yes |
| Real-time Monitoring |
|
| Call Handling |
| Inbound Call Center |
Yes |
| Outbound Call Center |
Yes |
