We had our very first ‘MNC Playlab Big Idea Day’ last month on 23 Jun 2011. If you are wondering what is this Big Idea Day is all about, it’s an extension to our existing MNC Playlab Facebook group page where everyone can share and contribute their ideas over an informal discussion. Ideas and suggestions will be noted down and great ideas will be nurtured either into existing products or totally new services.
For those who have missed it, here are some of the insights that emerged from our first session:
1. We will have our very own video feeds very soon. The premiere of our in-house corporate video by Leonardo at the MNC Big Idea Day proves that we are certainly not short of talent in producing our in-house corporate video. It’s not the best and there is definitely room for improvement but it’s a good start.
2. Calling the Customer Service on the phone is not cool anymore. To continue to stay relevant, we have to start thinking about moving our customer service platform online. Customers now expect fast response. They don’t want to wait for someone to pick up the call or to be transferred from one personnel to the next. Customers prefer real-time response.
3. MNC Wireless a media provider. From a pure mobile content provider to a digital services provider, soon we can call ourselves a media provider when our media department takes off.
4. Involved everyone. It’s great to see staff setting aside some time to get together despite all the meetings, deadlines, emails, projects and the rest of the stuff that is happening in the office everyday. What is needed is to cultivate this positive energy among the staffs. Hope to see more faces at our next MNC Big Idea Day.