|
Job Opportunities
Hillsboro, Ohio
Branch Manager
Primary Duties and Responsibilities:
• Manages a full-service branch to include its business development activities, personnel, customer service, profitability, and operations
• Open new accounts for bank products and services and expands existing customer relationships through cross-selling or referring products and services to the appropriate areas
• Assist customers with consumer (non-mortgage) loan needs by accepting applications, collecting supporting documentation, and closing approved loans
• Ensures standard operating procedures, regulations and policies are followed and provides guidance to branch personnel on operating problems, exceptions, and adjustments
• Demonstrates a high level of leadership, supporting the Bank's strategic plan and ensuring business practices are consistent with the Bank's mission
• Supervises the branch staff to include recruitment, selection, training and development, scheduling, monitoring and evaluating performance
• Monitors branch production reports, coaches and trains branch staff, and utilizes customer relationship management skills to achieve established goals and profitability targets
• Ensures effective and efficient customer service is provided by the branch staff to include opening all types of accounts, providing customers with information, and resolving banking problems for customers
• Participates in community activities to support organizational goals
• Ensures all audit and compliance requirements are met
• Attends regular bank meetings and training sessions and is responsible for effectively communicating new policies and procedures as well as sales information to the branch staff
• Other duties as assigned
Qualifications/Skills and Knowledge Requirements:
• High School Diploma or equivalent required. Associates degree or commensurate experience preferred
• Three (3) years of banking experience to include supervisory experience is required
• Must possess excellent communication, organization, analytical, supervision, and problem-solving skills. Proficiency in working with computers
Georgetown, Ohio
Teller
Primary Duties and Responsibilities:
• Provide exceptional customer service, promote and cross sell a broad variety of bank products and services
• Process transaction for checking and savings (individual and commercial) accounts, time deposits, loans, club accounts, and safe deposit boxes
• Use Branch Capture to scan all items into the Bank's mainframe
• Provide other assorted services which include, but are not limited to: cashing checks, processing money orders, cashier checks, check orders, counting currency and coin
• Maintain and balance cash drawer, balance and service automatic teller machine, and assist with night deposits
• Manage vault operation to include ordering, balancing and maintaining cash at appropriate levels
• Maintain required records, reports, and reconcilements to ensure efficient customer service operations and audit compliance
• Other duties as assigned
Qualifications/Skills and Knowledge Requirements:
• High School Diploma or equivalent
• Ability to effectively utilize a computer and other standard office equipment
• Ability to effectively communicate orally and in writing
• Capable of performing basic math problems
• Must maintain a friendly, courteous and professional demeanor
• Customer service and cash handling skills required
Hillsboro, Ohio OR Logan, Ohio
Customer Care Specialist
The Customer Care Specialist plays a pivotal role in ensuring exceptional customer service experiences through various channels, including phone calls and online interactions. This position encompasses a diverse range of responsibilities, from providing account information to assisting with basic electronic banking transactions. Additionally, the Customer Care Specialist is entrusted with essential bookkeeping tasks and clerical duties integral to the department's operations.
Primary Duties and Responsibilities:
1. Customer Service:
• Serve as the primary point of contact for incoming phone calls, maintaining a professional and courteous demeanor
• Assist customers with inquiries regarding account details, electronic banking, and various banking products and services
• Respond promptly and professionally to emails from both customers and colleagues, addressing queries and concerns effectively
• Collaborate with other departments to address customer needs and ensure seamless service delivery
• Conduct credit card collections calls with tact and professionalism
2. Bookkeeping Functions:
• Perform daily bookkeeping tasks, including verification of signature accounts and review of closed saving and checking accounts
• Enter accurate descriptions in the General Ledger for transactions and ensure thorough business check reviews
• Process deposit account verifications, mobile deposits, and credit card balancing efficiently
• Handle encoding corrections and monitor piggy savings accounts, ensuring compliance with regulatory standards
• Complete wire transfers received via fax or email and process debit card/credit card payments for loans or credit cards
3. Clerical Duties:
• Maintain overdraft logs and address changes, ensuring accuracy in records and filings
• Process stop payment requests and handle special statement cycles and mailings with attention to detail
• Scan completed work for documentation and maintain organized filing systems
• Prepare loan notices and tax documents manually as required
4. Miscellaneous Responsibilities:
• Attend training sessions to stay updated on compliance, security, and internal guidelines, completing all required online training modules
• Demonstrate proficiency in Microsoft suite products and Windows-based systems, adapting quickly to new job functions
• Multitask effectively in a fast-paced work environment, demonstrating personal accountability, self-motivation, and attention to detail
Qualifications/Skills and Knowledge Requirements:
• Must be proficient in Microsoft suite of products and Windows-based systems
• Strong organizational skills and ability to adapt to a fast-paced work environment
• Excellent communication skills, both verbal and written
• Demonstrated ability to multitask and prioritize tasks effectively
• Detail-oriented with a strong sense of personal accountability and self-motivation
Mt. Orab, Ohio
Teller
Primary Duties and Responsibilities:
• Provide exceptional customer service, promote and cross sell a broad variety of bank products and services
• Process transaction for checking and savings (individual and commercial) accounts, time deposits, loans, club accounts, and safe deposit boxes
• Use Branch Capture to scan all items into the Bank's mainframe
• Provide other assorted services which include, but are not limited to: cashing checks, processing money orders, cashier checks, check orders, counting currency and coin
• Maintain and balance cash drawer, balance and service automatic teller machine, and assist with night deposits
• Manage vault operation to include ordering, balancing and maintaining cash at appropriate levels
• Maintain required records, reports, and reconcilements to ensure efficient customer service operations and audit compliance
• Other duties as assigned
Qualifications/Skills and Knowledge Requirements:
• High School Diploma or equivalent
• Ability to effectively utilize a computer and other standard office equipment
• Ability to effectively communicate orally and in writing
• Capable of performing basic math problems
• Must maintain a friendly, courteous and professional demeanor
• Customer service and cash handling skills required
Marysville, Ohio
Teller
Primary Duties and Responsibilities:
• Provide exceptional customer service, promote and cross sell a broad variety of bank products and services
• Process transaction for checking and savings (individual and commercial) accounts, time deposits, loans, club accounts, and safe deposit boxes
• Use Branch Capture to scan all items into the Bank's mainframe
• Provide other assorted services which include, but are not limited to: cashing checks, processing money orders, cashier checks, check orders, counting currency and coin
• Maintain and balance cash drawer, balance and service automatic teller machine, and assist with night deposits
• Manage vault operation to include ordering, balancing and maintaining cash at appropriate levels
• Maintain required records, reports, and reconcilements to ensure efficient customer service operations and audit compliance
• Other duties as assigned
Qualifications/Skills and Knowledge Requirements:
• High School Diploma or equivalent
• Ability to effectively utilize a computer and other standard office equipment
• Ability to effectively communicate orally and in writing
• Capable of performing basic math problems
• Must maintain a friendly, courteous and professional demeanor
• Customer service and cash handling skills required
Mt. Orab, Ohio
Teller - PART TIME
Primary Duties and Responsibilities:
• Provide exceptional customer service, promote and cross sell a broad variety of bank products and services
• Process transaction for checking and savings (individual and commercial) accounts, time deposits, loans, club accounts, and safe deposit boxes
• Use Branch Capture to scan all items into the Bank's mainframe
• Provide other assorted services which include, but are not limited to: cashing checks, processing money orders, cashier checks, check orders, counting currency and coin
• Maintain and balance cash drawer, balance and service automatic teller machine, and assist with night deposits
• Manage vault operation to include ordering, balancing and maintaining cash at appropriate levels
• Maintain required records, reports, and reconcilements to ensure efficient customer service operations and audit compliance
• Other duties as assigned
Qualifications/Skills and Knowledge Requirements:
• High School Diploma or equivalent
• Ability to effectively utilize a computer and other standard office equipment
• Ability to effectively communicate orally and in writing
• Capable of performing basic math problems
• Must maintain a friendly, courteous and professional demeanor
• Customer service and cash handling skills required
London, Ohio
Customer Service Representative
Primary Duties and Responsibilities:
• Opens new accounts, refers, and cross-sells the company's products and services
• Participates with branch management in maintaining a customer-focused environment and developing new ideas to increase business that will help achieve customer relationship objectives
• Provide exceptional customer service
• Opens new accounts for bank products and services and expands existing customer relationships through cross-selling or referring products and services to the appropriate areas
• Assists customers in person or by phone with Bank products and services to develop new business and to retain or expand existing business
• Maintain and balance cash drawer, balance and service automatic teller machine, and assist with night deposits
• Works with branch management to implement activities to ensure branch profit goals are achieved
• Assists the branch management team in coaching and training the teller staff to help develop skills and achieve branch sales goals
• Works with branch Tellers on warm hand-off procedures
• Assists branch personnel with operational duties and on Teller line as needed
• Other duties as assigned
Qualifications/Skills and Knowledge Requirements:
• High School Diploma or equivalent required. 2+ years of experience in financial industry preferred
• Ability to effectively utilize a computer and other standard office equipment
• Ability to effectively communicate orally and in writing
• Must maintain a friendly, courteous and professional demeanor
• Customer service and cash handling skills required
Merchants National Bank is committed to providing unequalled customer service and work environment. We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
|