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Change Healthcare cybersecurity update
On February 21, 2024, Security Health Plan was alerted that one of our vendors, Change Healthcare (a subsidiary of Optum), experienced a cybersecurity event. As of this notice publishing, Change Healthcare has confirmed they took immediate action to disconnect their systems to prevent further impact.
For more information on the status of submitted claims, click here.
You can also email the Provider Network Management Team at shpprd@securityhealth.org.
Prior authorizations
Notices & announcements
Access the provider and facility manuals
Tools & resources
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Freespira
Learn more about Freespira and how this new at-home treatment can benefit your patients.
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Security Administrative Services
Learn more about Security Administrative Services and how we administer benefits to self-funded employers. -
Electronic data interchange
Set up Electronic Funds Transfer, check patient benefits and eligibility, and get timely program updates. -
Benefit eligibility inquiry
Securely contact us by email for patient benefits and eligibility. -
Credentialing program manual
Review our standards, polices and processes for affiliating providers and facilities. -
Claims inquiry
Contact us via secure email regarding claims. -
Care management
Our care managers can help provide ongoing support for patients with COPD, depression and more. -
Pharmacy resources
Reference our formulary, check for drug recalls, find pharmacies and more. -
HCC (Diagnostic coding)
Risk Adjustment and Hierarchical Condition Category (HCC) coding is a payment model mandated by the Centers for Medicare and Medicaid Services (CMS) in 1997.
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Compliance program requirements and toolkit
Our compliance toolkit helps you stay current on all required regulations. All of our First Tier, Downstream and Related Entities (FDRs) must use these tools and complete an annual attestation to remain a compliant broker, provider, or other entity who works with us.