EnterpriseWizard
Previously known as SupportWizard, EnterpriseWizard is a top-rated, web-based solution for helpdesk and external customer support. Customizable tables, fields, look & feel, graphical workflows, escalation, rules, email notification, chat, reporting, granular permissions, dynamic FAQ. Free trial.
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Cost to advertiser: $0.03
BMS (Business Modular System)
BMS is a complete CRM solution from Bxtend (www.bxtend.com), which includes Help Desk, SFA, Content Management and E-commerce. This solution is suitable for companies with remote offices or helpdesk. It is user friendly, but at the same time including extensive features. Request free Demo.
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Cost to advertiser: $0.01
Zendesk
Cloud-based help desk software with an elegant support ticket system and a self-service customer support platform. Fast, smart and convenient. Nothing to install or update. Trusted by over 10,000 organizations around the world.
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Jitbit Hosted Helpdesk
Hosted (SaaS) cloud-based helpdesk application. Has everything you need: knowledge-base, email-integration, unlimited users, unlimited file-attachments. Web-based: works in a browser, mobile smartphone.
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ThinMind Issue Tracking
ThinMind is an web-based administrative tracking solution that allows employees / contractors to enter and work issues from anywhere, at anytime. Try our FREE 30-day trial ... and allow your organization to collect and manage issues more efficiently and effectively.
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ReadyDesk Hosted
Hosted version of our popular help desk software. Features automatic creation of tickets from email, live chat, asset management, assignment and notification rules, email alerts, customizable interfaces, workflow rules, knowledge base, advanced admin console and much more at an incredible price.
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Help Desk Systems
Help Desk Systems Inc. offers a powerful, flexible hosted help desk application. Features include powerful search engine, tabular and graphical metrics, standard and custom fields, escalations and branding to your company's website. Surveys and Knowledge Base are additional benefits.
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CRMdesk
CRMdesk automates online customer support, helpdesk and knowledge base management via Internet. The system is deployed as a highly efficient and cost-effective hosted solution for companies looking to dramatically improve quality and reduce costs of Internet-based customer support and knowledgebase
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ExDesk - Expert Help Desk
ExDesk offers a web based help desk software and customer service solution for your IT support, service provider, and E-business needs. ExDesk provides full customization, rapid deployment, and affordable ease of use. ExDesk is ideal for your small and medium sized business needs. Free 30 day trial.
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TremenDesk
TremenDesk is a 100% web based and easy to use help desk solution for small to large businesses to manage customer support. Hosted on the robust Dedicated Server line from Lunarpages Web Hosting, TremenDesk is the most efficient Help Desk on the market. Try it free for 30 days.
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Consultant's Help Desk
A complete help desk designed for the computer consultant. Includes knowledge base, request tracking, contact list with history, inventory, sales, billing, SLA management and reporting. Everything you and your customers need.
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Service-now.com
Service-now.com is an On Demand IT service and asset management solution offered as a hosted service and licensed on a subscription basis. Built on a CMDB and the best practices of ITIL; Service-now.com provides integrated processes for incident, problem, change, configuration and asset management.
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CSLive -- Integrated Tickets/KDB/Live Chat/Meetings
Integrated Help Desk, Ticket System, Knowledge DataBase, Live Customer Chat, Online Live Meeting, Site Visitor Tracker, Internal Communications, Contact Management, Work Orders, and Office Management System! 100% web-based, customizable system for small and large sized businesses.
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bigWebDesk
bigWebDesk is a fully web-based service request management system and help desk solution. bigWebDesk allows management to track service staff performance,workload, increase productivity and support staff organization.
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eFirstHelp
100% Web based solution for internal and external Help Desk, Customer Support, Asset Management and Incident Tracking. Customizable Screens, integrated Workflow Engine, SLAs, Escalation, Knowledgebase, Reports Engine and several other configurable modules.
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EBSuite Customer Support - HelpDesk
EBSuite.com is the most advanced HelpDesk solution available. We customer web portal customized for each visitor, Case Alerts and Escalations for SLA commitments. Free customer support and setup with data import including existing cases and notes. All for $25 /user/month. Hosted or for purchase.
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Revelation
Revelation Helpdesk provides a combination of ease of use & efficiency, powerful performance reports, and integrated CRM tools. Our intuitive features save you time across all aspects of your support process, resulting in an immediate benefit,from increased up-time to better customer satisfaction.
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SupportFighter
With SUPPORTfighter each supporter can answer 5 to 10 times more support than supporters that just use Outlook. If you loose one of your support Staff, all his knowledge is saved in SUPPORTfighter and any new hired supporter can start answer more than 50 % of all incoming support the first day.
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Numara FootPrints Hosting Service
You'll reduce support costs, improve workflow, speed customer problem resolution with Numara FootPrints Hosting Service and remove the IT infrastructure administration process from your organization at the same time. You'll maintain control in an easy-to-use and scalable environment.
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SysAid
All-in-One Solution – SysAid consolidates helpdesk, remote control, asset management, and IT activity analysis tools into one simple, accessible solution.automatic reporting of hardware/software changes on all system components means inventory is always updated and assets always accounted.
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Aboutmelvin
Help desk and bug tracking, Test cases and migration manager, Security by user group, Email alerts, Bilingual English and French.
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HostedLogic: PerlDesk Hosted
HostedLogic offer full hosted solutions and remote email management for organizations using our leading software PerlDesk. Features include, multiple staff, automatic department assigning, ticket history, user-frontend and article section.
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EBsuite.com
EBsuite.com is a web based enterprise solution provider for small to mid sized businesses. Our Customer Service Help Desk module include Customer/Contact Management, Case/Request Management, Knowledge Management, Calendar Tool, and a Customer Self-Service portal.
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Severity One
Severity One (S1) manages support requests of any description both internaly and externaly. The request flow system ensures accountability for internal support and/or 3rd party suppliers, improving productivity by 38% and enduser satisfaction by 78%. S1 is available in ASP or local server versions.
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Millennium Care Inc.
Our Incident CareTM (I-Care) service chain automation solution is an ideal software tool for technical support centers and contact centers wishing to drive down service management costs, drive profitability and improve service.
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TriActive Systems Manager
TriActive Systems Manager(SM) provides help desk trouble ticket tracking and reporting integrated with remote tools, user asset inventory, and network and server monitoring. TSM is hosted at TriActiveÆs NOC for rapid installation (1-3 days), low monthly fees, instant reports and immediate ROI.
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TRACKWeb Online
Provide dedicated hosted solution with fully customized application to meet your exact needs. Knowledge base reduces support cost and online ticket submission makes it easy to submit tickets.
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