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Louder Than Words: Ten Practical Employee Engagement Steps That Drive Results Hardcover – July 15, 2010

by Bob Kelleher (Author)

4.3 38 ratings

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In Louder Than Words, thought leader and speaker Bob Kelleher distills vital employee engagement principles, culled from his many years of experience, into ten practical and transformative steps that will help companies maximize employee engagement - the key to capturing discretionary effort. While highlighting win-win engagement solutions, the author makes a case for creating and maintaining a corporate culture that attracts and retains the most productive and creative people. Throughout the book, specific best in class employee engagement and leadership company examples are shared, including those from Oracle, The Timberland Company, Beth Israel Deaconess Medical Center, ENSR, and AECOM. Readers will take away practical tools and examples to help them engage their workforce. A must read for anyone who manages people.

Print length

190 pages
Language

English
Publisher

Blkb Publishing
Publication date

July 15, 2010
Dimensions

6.44 x 0.74 x 9.78 inches
ISBN-10

0984532900
ISBN-13

978-0984532902
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Editorial Reviews

Review

"A cutting edge approach to managment based on the wisdom and experience of a consummate line executive and HR professional." --Wayne Cascio, Chair in Global Leadership, University of Colorado,

"Kelleher is a dynamic and imperative voice on employee engagement. Louder Than Words can help any business improve its business performance"
--Kevin W. Martin, Vice President and Group Director of Human Capital Management, Aberdeen Group

"Louder Than Words is a must read: a guide and compass to authentic engagement in organizations. No fluff or HR jargon; simple, practical, and essential. " --Deb Hicks, Chief HR Officer, Harvard University Medical School

"credible real-world experience", "well worth your time", "full of useful ideas, examples and tools",
"answers a lot of questions about the, "what" and "how to" --Paul Plotczyk, WSA

About the Author

Bob Kelleher is a leading author, speaker and founder and CEO of the Employee Engagement Group. He has authored the best selling Louder Than Words: 10 Practical Employee Engagement Steps That Drive Results, Creativeship, A Employee Engagement Fable, Employee Engagement for Dummies, and I-Engage, Your Personal Engagement Roadmap. In addition, he has co-authored Customer Experience for Dummies, with Roy Barnes.A noted thought leader and in-demand consultant and keynote speaker, Bob travels the globe sharing his award-winning programs and insights on employee engagement, leadership, and workforce trends. His best practices are culled from his years researching and consulting with "best-in-class" companies, along with his work as Chief Human Capital officer of a Fortune 500 professional services firm and Chief Operating Officer and EVP of Organizational Development of an international consulting firm. Visit EmployeeEngagement.com and BobKelleher.com for more information.

Product details

Publisher ‏ : ‎ Blkb Publishing; 1st edition (July 15, 2010)
Language ‏ : ‎ English
Hardcover ‏ : ‎ 190 pages
ISBN-10 ‏ : ‎ 0984532900
ISBN-13 ‏ : ‎ 978-0984532902
Item Weight ‏ : ‎ 1.01 pounds
Dimensions ‏ : ‎ 6.44 x 0.74 x 9.78 inches

Best Sellers Rank: #1,888,097 in Books (See Top 100 in Books)
- #3,903 in Workplace Culture (Books)
- #4,724 in Human Resources & Personnel Management (Books)
- #15,071 in Business Management (Books)

Customer Reviews:
4.3 38 ratings

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Bob Kelleher

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Bob Kelleher is an award winning speaker and author on employee engagement, workforce trends, and leadership. Bob's first book, Louder Than Words, 10 Practical Employee Engagement Steps...that Drive Results!, has been one of the world's best selling employee engagement books since its release in 2010. His second book, Creativeship, An Employee Engagement and Leadership Fable, was published in October, 2012 to glowing reviews. Bob's third book, Employee Engagement for Dummies, was published in December 2013. His most recent, I-Engage: Your Personal Engagement Roadmap, debuted in March 2016.

An in-demand speaker, Bob's practical experiences, proven case studies, creative use of multi-media, and his enthusiastic and passionate delivery, have proven to be a winning formula for thousands of conference attendees across the globe, including recent trips to Abu Dhabi, Beijing, Hong Kong, Tokyo, Warsaw, Belfast, Kiev, Paris, and Mexico.

Bob has also presented to the leadership teams of many of the world's top companies, including Shell, Unocal, TJX, Prudential, Abbott Labs, Fidelity, Balfour Beatty, Wurth, Millipore, Centers for Disease Control (CDC), amongst others, and is a frequent conference presenter, including those hosted by the SHRM, Conference Board, NSPE, AFS, CCM, Linkage, Human Capital Institute, Training Magazine, Aberdeen, and Melcrum.

Bob is also the founder of The Employee Engagement Group (EmployeeEngagement.com), a global consulting firm that works with leadership teams to implement best in class leadership and employee engagement programs, workshops, and surveys, and has recently introduced the world's first virtual cloud based employee engagement resource center, The Employee Engagement Library, recently featured in Training Magazine.

Before becoming a speaker, author and entrepreneur, Bob was the Chief Human Capital Officer for AECOM, a Fortune 500 global professional services firm, with 45,000 employees located in 450 offices throughout the world. Before joining AECOM in 2005, Bob worked for ENSR, a Massachusetts based 3,000 employee international environmental consulting firm, and now a subsidiary of AECOM. While at ENSR, Bob was Executive Vice President of Organizational Development, and Chief Operating Officer and spearheaded ENSR's award winning Employee Engagement programs and initiatives.

Bob has a BS degree from Salem State College, Salem, MA, and a MBA from Suffolk University, Boston, MA. He resides in Danvers, MA with wife Candice, and is blessed with 3 terrific children, Marissa, Brendan, and Connor. In his spare time Bob enjoys reading, photography, and participating in baseball, basketball, golf, and kayaking.

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HR Guy

Great Practical Advice

Reviewed in the United States on November 6, 2010

Verified Purchase

This book is an incredibly valuable tool for any organization that wants to maximize employee performance, reduce turn over, and unleash the positive energy associated with engaged employees. The author maps out a step-by-step program that literally drives results.
Many of his statements sound like common sense, but we have all worked in environments where that kind of sense isn't so common. Mr. Kelleher does a masterful job of laying out the truth in bite size morsels. The result is very tasty and incredibly powerful.

Most work environments today have us all doing more with less. We have been operating this way for so long that many companies have taken performance for granted. This book unlocks the opening where employees willingly give of their discretionary effort. The result for your company will be more effective, positive employees who are committed to the company's success. This book is a must have for every manager and prospective manager. I sent several of the managers who work with me to Mr. Kelleher's live program and they came back with renewed enthusiasm and vigor. I highly recommend both.

One person found this helpful

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Liz Tee

Good concept

Reviewed in the United States on September 10, 2013

Verified Purchase

A very easy read - well written - lots of great concepts! I can see how organizations can transform by applying these principles.

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Seasoned HR Pro

Great Business Management

Reviewed in the United States on October 7, 2010

Verified Purchase

As an avid business book reader...Drucker, Senge, Covey, Blanchard....I can say this book ranks up there with the classic biz books .
As I read through "Louder Than Words", it became clear that this book sets itself apart from most manangement books because it provides the reader with practical steps to move an organization- large or small- closer to high performance. This book offes proven startegies to engage employees at all levels of an organization. The case studies offers examples of how these strategies have been applied to effect transformative change.
I believe that this book can help organizations to systematically improve employee engagement using proven interventions at the local and global level. Beyond setting the proper strategy, this book includes finding the right performance metrics that drive accountability, creating a comprehensive communication strategy, and designing development opportunities for every employee, manager, and leader. Louder than words will be my go to book for ideas and solutions to businss challenges my colleagues and I encounter daily. I hope Mr Kelleher has more tricks in his bag which he plans to share with his readers.

One person found this helpful

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todd powers

Good read for young

Reviewed in the United States on April 7, 2017

Verified Purchase

50% of the content was helpful. Good read for young leader

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Michael Knopf

A Solid Resource on Employee Engagement

Reviewed in the United States on May 12, 2014

Verified Purchase

Our company's leadership team has been focusing on employee engagement ever since exposure to Marcus Buckingham and his classic work "Now Discover Your Strengths" a number of years ago. This work is true to the subject and adds a number of practical steps and measurement tools to help management implement and maintain a higher level of engagement. The title says it well and this book should help align our management team's efforts to improve the level of engagement across the company; especially in our remote offices where challenges are often the greatest.

One person found this helpful

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NKC

Full of Practical Ideas You Can Use Now

Reviewed in the United States on May 11, 2012

Verified Purchase

I had the pleasure of attending a seminar where Bob was a speaker and found it so insightful that I immediately bought this book. It's chock full of practical ideas that you can implement immediately and should be required reading for all executives & managers.

Reviewed in the United States on November 8, 2010

This book begins with the clear and compelling message that engagement is inextricably linked to high performance. As we know that high performance equates to a robust bottom line, it naturally follows that as conscientious business leaders we should want to know how to create high levels of employee engagement. This book lays out ten steps that will help you get there. Moreover, the book is written in an easy to understand, highly readable style that makes you want to embrace its ideas and get started. So many business books leave the reader with the nagging sense that there is a huge gap between the advice offered and the reality of implementation. Louder than Words really is a book that contains achievable concrete recommendations. As the numerous clients and devotees of Bob Kelleher would attest, it is worth its weight in gold. My recommendation is to get it, read it, and follow it. You will be glad you did.

2 people found this helpful

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DAT

I love it!

Reviewed in the United States on April 25, 2013

Verified Purchase

Employee engagement is what it's all about - NOT employee satisfaction! It is a must read. Bob Kelleher hits the nail right on the head with this book.

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