Business ProfileforVanderbilt Mortgage & Finance, Inc.

When changing banks for autodraft of our biweekly payment, we were told return forms to set everything back up for recurring payments by September 1st or payments would be removed from biweekly billing and would be monthly and higher than two biweekly payments as well. Returned forms in USPS priority tracked envelope, tracking says the forms arrived in Vanderbilts possession on August 24, 2023 at 8:04 am, which I am fairly certain comes before September 1st, 2023. Was told it was received too late and our mortgage payment will now be once monthly and for a larger amount due to them not receiving the forms in time. I informed Vanderbilt that the forms we sent were sent with tracking and that I am well aware they received them before the deadline. Vanderbilt refuses to remedy the situation and after our biweekly payments already went up earlier this year, I am unsure why it costs more to make a monthly payment than it costs to make biweekly payments. All we are requesting is for our account to be set back up for biweekly autodraft, as the forms we sent in ON TIME, states. As I told Vanderbilt over the phone, our HVAC system has not worked properly since we purchased this brand new mobile home with "brand new" HVAC system in 2015 so it is absolutely asinine to me, that we would pay even more to continue living in it. Vanderbilt is very well aware of the HVAC problems also I am sure, as we've had to file a claim on homeowners insurance almost every year since moving in until we finally gave up and bought window unit air conditioners. So again, all we are requesting is that they honor what they said, utilize the forms that they did receive in time and set our mortgage payment plan back up biweekly so that we can afford to keep living in and fixing our home that is and has been falling apart since we purchased it and moved into it. USPS tracking number for the documents they requested be returned is 9505510326863234218250 And shows it was delivered in Maryville, TN.