Many organisations find themselves grappling with a common dilemma: is their Salesforce CRM still focused on routine marketing activities and sales administration, or is it truly driving transformative change?

In today’s fast-paced business world, being efficient and productive is crucial for achieving success. Sales teams play a major role in driving revenue and profits for companies, so it’s essential to equip them with the right tools..

Zenarate, a leading SaaS provider of AI-powered skill-based simulation training has announced its showcase in Frost & Sullivan’s report, “Advancements in Contact Center Workforce Optimization-Global.”

Sabio Group has announced its new Wellbeing Companion solution is now available in the Genesys AppFoundry. It aims to boost contact centre wellbeing and performance through AI, analytics and human insight..

We work in the most valuable industry in business. Not only do we hold the keys to business success through data and all the conversations had with customers, but we work in the most friendly and welcoming sector..

EnviroVent, the manufacturer of domestic ventilation products, has transformed its installation and service operation using a BigChange job management system. Since implementing the 6-in-1 cloud based solution..

Customer support team leaders are pivotal figures who bridge the gap between frontline support staff and the strategic goals of a company, ensuring customer satisfaction while driving efficiency and innovation..

Avaya and LivePerson have partnered to integrate voice, digital, and AI capabilities into a unified omnichannel solution for enhanced customer experiences and accelerated digital transformation..

Picture being able to sift through conversations from around the globe, figuring out exactly how customers feel on-the-fly. For CX professionals searching insights far and wide – here comes your hidden advantage!

TTEC today announced that it was awarded a patent for a solution that streamlines the inputs and integrations needed to power truly intelligent customer experiences. The patent complements the company’s extensive..

Sabio Group, the digital customer experience (CX) transformation services specialist, has been named Avaya’s ‘Enterprise Cloud Partner of the Year – International’ at its annual Avaya Engage event..

Avaya has unveiled a series of important enhancements to the Avaya Experience Platform (AXP), that further Avaya’s leadership in Enterprise CX as well as its commitment to delivering Innovation without Disruption..

The saying “the customer is always right” has evolved into recognizing customer service as a crucial aspect of every business. Effective customer service training is a strategic imperative for businesses..

CommBox, the leader in AI and automated customer communications, is today launching its new partner programme, CommBox Connect. This programme opens CommBox’s market-leading technology..

The key to truly standout service? It’s all about how closely organizations stick to their promises, spelled out in Client Service Level Agreements (SLAs). Think of these not merely as contracts but as guarantees..

A new study by Genesys reveals that people of all ages are open to artificial intelligence provided it enhances their customer service experiences. The study explores the varying attitudes towards AI..

In the modern digital landscape, customer service has transcended traditional interactions to become a key competitive differentiator. As businesses strive to provide seamless and secure customer experiences..

Keeping new customers from leaving too soon is no small feat. For customer service managers, tackling early life churn is not just about retaining a number, but nurturing a potentially lifelong relationship..