The SRAM UK Technical Centre is a bike industry facility servicing the needs of UK bike shops and manufacturers.
At the heart of the Tech Centre vision is the desire to provide first class service and support of SRAM products for dealers and manufacturers. The dedicated SRAM team have a passion for cycling and support the UK with warranty, training, and product service support for all SRAM brands.
Situated in County Durham, the centre is ideally located for road and off-road product experiences. Additionally, the centre has access to showrooms and training facilities for dealers and manufacturers use. Please contact your ZyroFisher Account Manager for more information or to arrange a visit.
The SRAM Technical Centre currently only handles requests from Trade partners.
If you are a rider looking for help with spares or service, please contact your nearest SRAM stockist or local bike store in the first instance.
For Warranty issues, please contact your original point of purchase with your proof of purchase.
SRAM warrants its bicycle components to be free from defects in materials or workmanship for a period of two (2) years after original purchase of the product.
SRAM warrants all non-electronic Zipp branded bicycle components, Model Year 2021 or newer, to be free from defects in materials or workmanship for the lifetime of the product.
Please check the below links for product manuals, documents and FAQs
https://www.sram.com/en/service
https://support.sram.com/hc/en-us
To submit a SRAM Service / Warranty return please follow this link which will take you to the SRAM Warranty section of the ZyroFisher B2B. Alternatively, please visit https://www.zyrofisherb2b.co.uk, select 'My Account' then select 'SRAM Warranty Online'.
Please carefully read all information on this page before clicking 'Create New Ticket' to submit a Warranty or Service request.
Please note a proof of purchase must be uploaded with each warranty claim.
Once your ticket has been accepted, check the table below the 'Create New Ticket' button for your SRT number and click the printer icon to print a postage label.
The above process should be followed for Warranty and Service of all SRAM®, RockShox®, Truvativ®, Zipp®, Quarq®, Avid® and TIME® products.
All SRAM product service and warranty returns should be sent to the Darlington address below with a valid SRT number:
SRAM TECHNICAL CENTRE
UNIT 4, ROUNDHOUSE ROAD
FAVERDALE INDUSTRIAL ESTATE,
DARLINGTON
DL3 0UR
Email: info@sramtechcentre.co.uk
Tel: 0843 487 8815
Please contact the SRAM Tech Centre on 0843 487 8815 to arrange your return.
The Tech Centre will provide you with a returns number.
To make your returns process more efficient with full stage by stage tracking, why not consider becoming a ZyroFisher customer. You can apply for a trade account simply by filling out an enquiry form.
