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Sketching User Experiences: Getting the Design Right and the Right Design (Interactive Technologies) 1st Edition

by Bill Buxton (Author)
4.3 4.3 out of 5 stars 119 ratings
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Sketching User Experiences approaches design and design thinking as something distinct that needs to be better understood―by both designers and the people with whom they need to work― in order to achieve success with new products and systems. So while the focus is on design, the approach is holistic. Hence, the book speaks to designers, usability specialists, the HCI community, product managers, and business executives. There is an emphasis on balancing the back-end concern with usability and engineering excellence (getting the design right) with an up-front investment in sketching and ideation (getting the right design). Overall, the objective is to build the notion of informed design: molding emerging technology into a form that serves our society and reflects its values.

Grounded in both practice and scientific research, Bill Buxton’s engaging work aims to spark the imagination while encouraging the use of new techniques, breathing new life into user experience design.

  • Covers sketching and early prototyping design methods suitable for dynamic product capabilities: cell phones that communicate with each other and other embedded systems, "smart" appliances, and things you only imagine in your dreams
  • Thorough coverage of the design sketching method which helps easily build experience prototypes―without the effort of engineering prototypes which are difficult to abandon
  • Reaches out to a range of designers, including user interface designers, industrial designers, software engineers, usability engineers, product managers, and others
  • Full of case studies, examples, exercises, and projects, and access to video clips that demonstrate the principles and methods
Read more Read less
Previous page
  1. ISBN-10
    0123740371
  2. ISBN-13
    978-0123740373
  3. Edition
    1st
  4. Publisher
    Morgan Kaufmann
  5. Publication date
    April 11, 2007
  6. Language
    English
  7. Dimensions
    7.4 x 1 x 9.1 inches
  8. Print length
    448 pages
  9. See all details
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Editorial Reviews

Review

"Bill Buxton and I share a common belief that design leadership together with technical leadership drives innovation. Sketching, prototyping, and design are essential parts of the process we use to create new products. Bill Buxton brings design leadership and creativity to Microsoft. Through his thought-provoking personal examples he is inspiring others to better understand the role of design in their own companies." --Bill Gates, Chairman, Microsoft"Informed design is essential. While it might seem that Bill Buxton is exaggerating or kidding with this bold assertion, neither is the case. In an impeccably argued and sumptuously illustrated book, design star Buxton convinces us that design simply must be integrated into the heart of business." --Roger Martin, Dean, Rotman School of Management, University of Toronto

"Design is explained, with the means and manner for successes and failures illuminated by engaging stories, true examples and personal anecdotes. In Sketching User Experiences, Bill Buxton clarifies the processes and skills of design from sketching to experience modeling, in a lively and informative style that is rich with stories and full of his own heart and enthusiasm. At the start we are lost in mountain snows and northern seas, but by the end we are equipped with a deep understanding of the tools of creative design." --Bill Moggridge, Cofounder of IDEO and author of Designing Interactions

"I love this book. There are very few resources available that see across and through all of the disciplines involved in developing great experiences. This is complex stuff and Buxton's work is both informed and insightful. He shares the work in an intimate manner that engages the reader and you will find yourself nodding with agreement, and smiling at the poignant relevance of his examples." --Alistair Hamilton, Symbol Technologies, NY

"Like any secret society, the design community has its strange rituals and initiation procedures. Bill opens up the mysteries of the magical process of design, taking us through a land in which story telling, orange squeezers, the Wizard of oOz, I-pods, avalanche avoidance, bicycle suspension sketching, and faking it are all points on the design pilgrim’s journey. There are lots of ideas and techniques in this book to feed good design and transform the way we think about creating useful stuff." --Peter Gabriel

From the Back Cover

"Bill Buxton and I share a common belief that design leadership together with technical leadership drives innovation. Sketching, prototyping, and design are essential parts of the process we use to create new products. Bill Buxton brings design leadership and creativity to Microsoft. Through his thought-provoking personal examples he is inspiring others to better understand the role of design in their own companies."--Bill Gates, Chairman, Microsoft"Design is explained, with the means and manner for successes and failures illuminated by engaging stories, true examples and personal anecdotes. In Sketching User Experiences, Bill Buxton clarifies the processes and skills of design from sketching to experience modeling, in a lively and informative style that is rich with stories and full of his own heart and enthusiasm. At the start we are lost in mountain snows and northern seas, but by the end we are equipped with a deep understanding of the tools of creative design."--Bill Moggridge, Cofounder of IDEO and author of Designing Interactions“Informed design is essential.” While it might seem that Bill Buxton is exaggerating or kidding with this bold assertion, neither is the case. In an impeccably argued and sumptuously illustrated book, design star Buxton convinces us that design simply must be integrated into the heart of business."--Roger Martin, Dean, Rotman School of Management, University of Toronto"I love this book. There are very few resources available that see across and through all of the disciplines involved in developing great experiences. This is complex stuff and Buxton's work is both informed and insightful. He shares the work in an intimate manner that engages the reader and you will find yourself nodding with agreement, and smiling at the poignant relevance of his examples."--Alistair Hamilton, Symbol Technologies, NY“Like any secret society, the design community has its strange rituals and initiation procedures. Bill opens up the mysteries of the magical process of design, taking us through a land in which story-telling, orange squeezers, the Wizard of Oz, I-pods, avalanche avoidance, bicycle suspension sketching, and faking it are all points on the design pilgrim’s journey. There are lots of ideas and techniques in this book to feed good design and transform the way we think about creating useful stuff". –Peter GabrielThere is almost a fervor in the way that new products, with their rich and dynamic interfaces, are being released to the public―typically promising to make lives easier, solve the most difficult of problems, and maybe even make the world a better place. The reality is that few survive, much less deliver on their promise. The folly? An absence of design, and an over-reliance on technology alone as the solution.We need design. But design as described here depends on different skillsets―each essential, but on their own, none sufficient. In this rich ecology, designers are faced with new challenges―challenges that build on, rather than replace, existing skills and practice. Sketching User Experiences approaches design and design thinking as something distinct that needs to be better understood―by both designers and the people with whom they need to work― in order to achieve success with new products and systems. So while the focus is on design, the approach is holistic. Hence, the book speaks to designers, usability specialists, the HCI community, product managers, and business executives. There is an emphasis on balancing the back-end concern with usability and engineering excellence (getting the design right) with an up-front investment in sketching and ideation (getting the right design). Overall, the objective is to build the notion of informed design: molding emerging technology into a form that serves our society and reflects its values. Grounded in both practice and scientific research, Bill Buxton’s engaging work aims to spark the imagination while encouraging the use of new techniques, breathing new life into user experience design.• Covers sketching and early prototyping design methods suitable for dynamic product capabilities: cell phones that communicate with each other and other embedded systems, “smart” appliances, and things you only imagine in your dreams;• Thorough coverage of the design sketching method which helps easily build experience prototypes―without the effort of engineering prototypes which are difficult to abandon;• Reaches out to a range of designers, including user interface designers, industrial designers, software engineers, usability engineers, product managers, and others;• Full of case studies, examples, exercises, and projects, and access to video clips (www.mkp.com/sketching) that demonstrate the principles and methods.About the AuthorTrained as a musician, Bill Buxton began using computers over thirty years ago in his art. This early experience, both in the studio an on stage, helped develop a deep appreciation of both the positive and negative aspects of technology and its impact. This increasingly drew him into both design and research, with a very strong emphasis on interaction and the human aspects of technology. He first came to prominence for his work at the University of Toronto on digital musical instruments and the novel interfaces that they employed. This work in the late 70s gained the attention of Xerox PARC, where Buxton participated in pioneering work in collaborative work, interaction techniques and ubiquitous computing. He then went on to become Chief Scientist of SGI and Alias

Product details

  • Publisher ‏ : ‎ Morgan Kaufmann; 1st edition (April 11, 2007)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 448 pages
  • ISBN-10 ‏ : ‎ 0123740371
  • ISBN-13 ‏ : ‎ 978-0123740373
  • Item Weight ‏ : ‎ 2.31 pounds
  • Dimensions ‏ : ‎ 7.4 x 1 x 9.1 inches
  • Customer Reviews:
    4.3 4.3 out of 5 stars 119 ratings

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Bill Buxton

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Customer reviews

4.3 out of 5 stars
4.3 out of 5
119 global ratings

Top reviews from the United States

Steven Forth
5.0 out of 5 stars But one can sketch in code too
Reviewed in the United States on May 12, 2008
Verified Purchase
This is a compelling book. It manages to blend business, organizational and design thinking on the user experience. In doing this, Bill Buxton makes the case for (i) the centrality of design in driving business value and (ii) the importance of investing in the design process. The importance of exploration and play in design is called out, and the role of making multiple light, inexpensive sketches of alternatives as an important part of the design process. Buxton also brings together the separate histories of the industrial design (the people who make things) and the software design worlds, sprinkling in some lessons from film making for good measure. And he reinforces the importance of knowing the traditions and their high points if you want to innovate. All of these lessons are vital to our collective future.

I liked this book enough to buy copies for people on my design and business teams, and I will probably give my copy to my boss. I may get a copy for my son as well, who is involved in furniture design in Vancouver.

The book does have a couple of weaknesses. The most serious is that Bill seems to think that people don't sketch in code. I am pretty sure that this is not what he thinks - he has seen plenty of people sketch in code and most of the code created by university researchers is a form of sketch - branching code that explores, plays and demonstrates possibilities. The book can also be read as advocating a waterfall process rather than something more agile. One reason may be that he is focused on the design of interactive objects and environments where there are high production costs. But this kind of waterfall approach is not all that useful for people (such as myself) who are building businesses around the delivery of software as a service. And taking Bill's own advice, and looking out a few years, it seems likely that most of us will have 3D printers in our homes and that eventually these 3D printers will be able to print 3D programmable objects. With shape memory plastics and other such smart materials, one of the things with behaviours (interactions) may even be the shape itself.

Still an important book, and one that points to more thinking and more learning. The gallery of important user experience sketches is worth deep study.
3 people found this helpful
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Pirkka Rannikko
4.0 out of 5 stars On design and the designer
Reviewed in the United States on January 23, 2008
Verified Purchase
I bought this book because it was recommended by Andy Rutledge in his
podcast "Design View". I knew it wouldn't be bad given the nature of
the podcast and the host but I really wasn't sure what to expect
either. With no expectations or biases I started reading and later
found out that it was the ideal way to experience this title.

If had expected a practical book with a more hands-on approach on user
interface design, I would have been disappointed. The book discusses
primarily on how we should do design rather than explaining how to
design any particular things. Bill Buxton also writes about the role
of the user experience design and the designer itself in today's
businesses. The best thing in the book is that the content is full of
interesting stories and rich examples of user experience design in
real life. The text moves from stories to theory to examples and back
again keeping the reader hooked even when the subject at hand might be
a bit too heavy to digest on the first reading. Everything is well
written and the author more than "knows his stuff". The examples come
with extraordinary pictures that are a great source for inspiration.
The book is also a good reference of other books about the subject.

If you are looking for a hands-on guide or a text-book to user
experience/ interface design this not your pick. Also it is not a book
for usability enthusiasts or engineers either. Sketching User
Experiences is a book for those designers and would-be designers who
want to get new ideas and perspective on their profession and the
design business itself.

At least I am sure that I'll be sketching more in the future than
before reading this book...
21 people found this helpful
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S P
5.0 out of 5 stars Encouraging and fantastically designed
Reviewed in the United States on November 1, 2013
Verified Purchase
I've gotta give it to whoever designed this book (I'm guessing it was the author). It's exquisitely laid out and a pleasure to read. The text is laid out in an appealing format - not too packed but still substantive. The extensive use of images makes the pages more inviting. It feels like a coffee table book - but one that you would actually learn from. There's both form and function here.

The content itself is great for someone learning about user experience design and with an eye for getting started. You're not weighed down with lots of jargon and processes; you're given the inspiration (and the trust) to go do your own work. I see this book as a launching pad for the person who's not a designer by trade but finds value in design and wants to engage in it. It's a scrappy mentality - start with a sketch and iterate. Build a prototype and iterate. The book doesn't advice you to spend a week creating a business plan; it encourages you to hit the ground running and actually do something. I find the book empowering and encouraging - something valuable in a way that goes beyond the mere conveyance of information.

The business-y focus can be off-putting, particularly because I'm not interested in those parts, but thankfully they're not too pervasive. The author claims to have a practical focus but the book comes off as more on the theoretical side - and all the better for it. With a better grasp of the underlying theory of design one can create one's own processes; these aren't things you need to go to school for.

This is one of those rare combinations: a beautiful and inspiring book filled with substantive content. Take a look.
3 people found this helpful
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BrokenR0B0
3.0 out of 5 stars Great starter for new ui/ux creators
Reviewed in the United States on March 12, 2019
Verified Purchase
Goes hand in hand with the work book great materials
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D. Odden
5.0 out of 5 stars Must have book for your shelf (and consumption)
Reviewed in the United States on January 29, 2014
Verified Purchase
I believe in refreshing knowledge and one way to do that is to see what others are doing and keeping up with. The text book is great and covers many aspects that anyone getting into UX should know. I would also say that anyone that has been doing this for a long time will also be able to sharpen their saw and remember what we are focusing on.
One person found this helpful
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Top reviews from other countries

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List Technology Ibérica S.A.
3.0 out of 5 stars Bueno pero se ha quedado antiguo. Es de 2007 con ejemplos de 2005.
Reviewed in Spain on October 31, 2022
Verified Purchase
Como concepto está bien, pero se ha quedado un poco antiguo, la edición es de 2007 pero los ejemplos y casos prácticos son de 2005. Además se centra mucho en la descripción de la experiencia y no en el proceso de diseño/adquisición. Le vendría bien una edición actualizada. No me ha sido muy útil.
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sajal nagwanshi
5.0 out of 5 stars Brilliant book
Reviewed in India on November 15, 2018
Verified Purchase
My review is not about the content of the book but the quality of the book.
I had ordered a 'used' book. I was expecting a worn off book, but with pages intact. However to my surprise the used book was as good as new. The print quality is really good, and this is a book which you can visually glance through. You can pick up any page in between and start reading. It looks beautiful.
I will read and update my review later about the content
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Alveole
5.0 out of 5 stars Sans doute le meilleur livre sur l'User Experience UX
Reviewed in France on March 8, 2018
Verified Purchase
Bill Buxton est un nabab de l'expérience Client. Il a travaillé chez les plus grands et a mis en place voir inventer de nombreuses méthodes que vous utilisez aujourd'hui si vous faites un minimum d'UX.
Dans Sketching User Experience, certes en anglais, il explique comment vous pouvez modéliser l'expérience utilisateur de vos produits, software, site internet, service etc...
Pas la peine d'etre un as du dessin ou de la modélisation non. Juste des outils et des méthodes simples, graphiques (parfait pour ceux qui comme moi sont des "visuels"). Un crayon, une gomme et un bout de papier et hop, c'est parti.
J'adore ce livre.
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Josh Weston
5.0 out of 5 stars Sketching vs. Prototyping vs. Mocking
Reviewed in Canada on November 21, 2016
Verified Purchase
Bill Buxton provides arguments and methods for sketching solutions. The book covers both analogue and digital approaches to sketching, and provides a sound argument for sketching early and often before committing to a particular design solution. The book is extremely well researched, the author is very knowledgeable (industry expert), and has provided sound arguments that have changed my approach to designing everything from intranet websites to executive level dashboards.
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Guido Knook
5.0 out of 5 stars Must read
Reviewed in Germany on September 5, 2015
Verified Purchase
Great book with a lot of good insights into how to design and develop software products. Bill has a fundamental understanding of the design process and how that will in the end help to get you good products (I'd go as far as to say that the only factor in getting to a good or great product consistently is whether you've followed the design process). He uses his understanding of the design process of industrial (product) designers and applies that to digital products. This is required reading material for anyone who wants to create digital products, whether you're a designer, developer, manager or startup founder. Highly recommended.
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