Charges for professional representatives detailed for the first time in new ombudsman service consultation
23 May 2024
Today we set out our proposed changes to our fee structure, following the introduction of legislation in Parliament.
The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.
We can investigate complaints related to the financial impact of the rising cost of living. If a lender or financial business hasn’t treated you fairly, find out how we can help.
If you are looking for debt advice or guidance, or if you’re worried about money and finding it difficult to know where to start, the government-backed MoneyHelper service can help you find a way forward.
If you’re a small business (SME) and want to make a complaint to us, go to our dedicated small business website for more information about how we can help.
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims Management Ombudsman website for more information.
We share our practical experience in resolving financial disputes in a range of situations. Read our Ombudsman decisions and case studies to find examples of cases we resolved.
Our data and insight take a closer look into the cases we handle. They highlight complaint themes and trends and the impact we’ve had.
We also share some key points for consumers and businesses on what to look out for and how we can help. This helps raise awareness, preventing complaints and unfairness.
23 May 2024
Today we set out our proposed changes to our fee structure, following the introduction of legislation in Parliament.
9 May 2024
We have written to our customers with an update about our car finance commission cases. It's important to us that consumers understand our plans for progressing complaints and that financial businesses and professional representatives are clear on our expectations.
1 May 2024
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.