BECU

Today I received am email from a scammer who used bECU's logo and customer service number to lure me in. As I had just received a text from the actual BECU regarding possible fraud, I believed the text to be legitimate, especially given the logo and phone number. After a 45-minute conversation, I realized that something was wrong. I drove to the Shoreline branch, nervous and frightened. Seeing my distress, Kenmar Buai actually extended his hands to give mine some reassurance. Perhaps an hour and a half later, he smiled and told me that the complicated process of voiding my cards, reporting the fraud, going through the steps to fix possible identity theft, and opening a new account. Kenmar's patience, kindness, and calming presence had me breathing once again. I could not be more pleased, as I have been ever since joining BECU a year and a half ago.

We've been with BECU for 13+ years. (Read my prior review to learn why I think this credit union's member service & management has gone downhill.) I used to use BECU's travel alert system whenever I left the state, esp going to Arizona in the winter. After BECU refused to call or reimburse me for a fraudulent charge from Mexico on an unused credit card from Mexico - and me never having been to Mexico, I figured there was no point in using the travel alert. On Jan 24, 2024, I took a credit card advance of $1000, which is immediate - no delay. However, some time AFTER BECU put $1000 in my checking account, they saw I was in Arizona and locked down the account without contacting me. After being a member for about 15 years and everything I've been through, they couldn't call me??? I have had two mortgages with them, and other loans - and a lengthy history and a credit score of 824 (HAD that score). My Bill Pay system had 7 to 10 bills being paid on Jan 25th, and they shut them down and refused payment. Most companies' system automatically try twice - still rejected. All the time, I have NO IDEA what is going on. Cut to today - it is March 18, and I am STILL bearing the consequences of BECU doing this to me, and there is much more to the hell I've been through. I did NOTHING wrong. There is no BECU rule that says I must put in a travel alert. If they are going to question members, their Cash Advance shouldn't be immediate. The hassle of changing credit unions - and not knowing what I'm moving to - feels like I'm forced to put up with this abuse from a credit union that farms all its services out to for-profit companies that BECU has NO oversight over! How does that work for a non-profit credit union? They took money from me - on a fraudulent charge - and then harass me for months! If you are looking to come to BECU, don't do it. I'm one a responsible and economically stable member and this is how I am treated.

Worst car loan servicer I've ever used. I swear they're trying to sabotage you the whole time. Their payment system is convoluted and something you'd see on their portal looks and acts like it's from the early 2000's. We paid off our loan and somehow they managed to lose our title and so now it's been an extra difficult time trying to resolve the issue. I'm glad I'll never have to use them again and I hope no one else ever has to.

The Quicken link has been down for a couple of months now and this is the second episode of this in the last year or so. I have very little issue with any other account I sync with Quicken. I am getting nervous they have bad IT systems or not investing in their infrastructure.

I have been with BECU since the 80's. I have stopped using their credit card and my next move is to find another online banking service. If you are shopping for a banking service, find one that can manage internet banking transactions.

BECU are thieves, I withdrew 9000$ from their ATM which I didn't feel comfortable doing but this is what they told me to do, they shorted me 100$ and refused to make it right. #uck the thieves at BECU.
I'll be closing my accounts.
Do not bank with these clowns.

BECU made it right for my small business. I now have almost all my assets at BECU. I look forward to our great relationship getting even greater. Thank you Ryan N @BECU.ORG for making me feel at HOME

It's interesting that BECU responds to reviews from some social media account but there Deceased Account group has zero proactive responses. I've spent months and hours searching there website on how to close an account, sent them dozens of forms, sent them emails and no results. It's a shame they treat members in this fashion when they are deceased. It seems to be known by estate attorneys that they are impossible to work with. I'd caution existing members to be aware of this. Most financial institutions have a straightforward process for handling this.

BECU is the worst bank ever!! Denied me a loan with a 821 credit score! I will never seek a loan through them again

My wife and I opened a joint account about 15 years ago. They are friendly but whenever I call for information or need assistance they need an ok from my wife to talk to me. ???? We went on and opened the joint account together, because her name was first on the application??? My wife and have told them several times that it's a joint account and we both should have the same access but they don't seem to care. Very frustrating. Next , there ads always boast that they are a not for profit and offer great rates. Well I have been a customer for over 15 years, never bounced a check, have great credit but they are over 1% more interest rate. I would expect a member
Owned not for profit credit union would be able to offer a long term customer a better rate than a big box bank.... Oh well

Update to my previous review dated 11/27/2021: Once again, we received an automated nuisance call from BECU yesterday informing us that they declined a charge on our VISA card. This was a pending charge for a valid purchase we initiated that had already been declined and then approved approx. two months ago after jumping through hoops with the BECU security team. A charge to a well-known and reputable vendor no less; they were getting ready to ship so the final charge was posted to our account.

We ceased using the BECU VISA after the incident in November so if anyone from BECU sees this please have someone contact us so we can cancel the card. A representative here on Yelp advised me that one of their team would be contacting me to resolve this. They never did. We're done with this nonsense. And if I sound upset, that would be an understatement.