Dear Miss Potter,
I ordered a camera in the early am hours of 01/03/11, at that time I chose 2 day shipping because I need this item by 1/9/2011. I fully expected that this item would ship out on monday and fully expected to receive a tracking number. I checked the status of my order late Monday and it said sent to warehouse. The next day I called customer service and they stated that I would receive my camera on Wednesday and would send a tracking number...later that day no tracking number.
Today (Wednesday) once again called customer service and once again was assured my item would ship and assured me there would be a tracking number emailed to me. Guess what..no email and no tracking number.
I needed this item for a trip I am taking and cannot order it from another source since your company will not accept returns. I have no reason to believe that I will receive it by Saturday and this is a very frustrating situation. My money and my time are tied up in what is usually for me a very simple and uncomplicated process....ordering something online. I have used Amazon a dozen times in the last month without a single problem. Unfortunately Amazon is out of stock on this item and it looks like your company most likely is too. They just don't want to lose the business.
I fully believe that your company most likely does not even have this item in stock..that is the only logical reason I can come up with. It does not take 3 days to box up a camera and ship it out.
Please help me...either get this item to me or better yet, cancel the order and I can have it sent overnight by new egg or someone else.
If this situation is not resolved I fully intend to use every social networking and Internet site at my disposal to warn people about shopping with your company.
I have done some research and it looks like you are truly protective of your companies reputation and try your best to resolve these issues with customer service..but I must say I have never dealt with so many roadblocks and obstacles just to receive a product in a timely manner.
You probably have a hundred emails in your in-box and I hope you read this one today.
Thank you,
David Foote
Thursday, January 6, 2011
Stay away from ecost.com
Placed an order for a Canon S95 around 300am EST on 1-3-11.
I need this camera for an upcoming trip so I paid the extra amount for two-day shipping. Well I guess I have been spoiled dealing with Amazon and Newegg and expected this would ship out later the same day. Wrong. So early the next day I have sent two emails and as of 830pm this date have not received a response. Around 11am I called their customer service center which is probably in Mumbai and spoke with a female who stated I would receive this item tomorrow. I doubt it. Checking my order status shows no updated information on tracking etc. Order status says
"sent to warehouse".
This is a company selling technology but they seem to be stuck in the stone-age when it comes to customer service.
I should have spent a little more time checking out the reviews for this company and went with a more reliable merchant.
I may receive this item tomorrow but the stress of worrying about it arriving on time is not worth it to me.
If I don't receive it tomorrow I will be going on the trip of a lifetime without a camera and my money is tied up with this transaction and there will not be enough time left to purchase this from another merchant.
Lesson learned....Stay Away!!!!!!!!!!!!!!
I need this camera for an upcoming trip so I paid the extra amount for two-day shipping. Well I guess I have been spoiled dealing with Amazon and Newegg and expected this would ship out later the same day. Wrong. So early the next day I have sent two emails and as of 830pm this date have not received a response. Around 11am I called their customer service center which is probably in Mumbai and spoke with a female who stated I would receive this item tomorrow. I doubt it. Checking my order status shows no updated information on tracking etc. Order status says
"sent to warehouse".
This is a company selling technology but they seem to be stuck in the stone-age when it comes to customer service.
I should have spent a little more time checking out the reviews for this company and went with a more reliable merchant.
I may receive this item tomorrow but the stress of worrying about it arriving on time is not worth it to me.
If I don't receive it tomorrow I will be going on the trip of a lifetime without a camera and my money is tied up with this transaction and there will not be enough time left to purchase this from another merchant.
Lesson learned....Stay Away!!!!!!!!!!!!!!
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